ABOUT THE PROGRAM
Companies, individuals, social service providers, and government agencies increasingly turn to mediation as a more cost-effective, expedient way to achieve mutually satisfactory agreements.
Classroom training and an in-depth practicum will prepare you to become an effective, neutral third party in a conflict. The principles of mediation are covered during this interactive forty hour course. You will learn the facilitative mediation process, develop active listening skills, and practice effective questioning techniques. Ethical standards in mediation and strategies to work through impasse situations will be introduced, as will methods to differentiate between position and interest, identify sources of conflict, and write agreements.
Following classroom training, an in-depth practicum will include a minimum of three observations, four co-mediations, and two solo mediations. The practicum will allow you to practice your skills and gain confidence in your ability to mediate conflict and facilitate difficult conversations. Our partnership with the Neighborhood Justice Center (NJC) creates opportunities for mediation students to observe actual mediation sessions, build experience through volunteer work, and network with professional mediators.
This Program is Perfect For
Anyone interested in strengthening skills in mediation and conflict resolution. The program is popular with human resource professionals, educators, administrators, managers, and legal staff.
What You Will Learn
By the end of the program students will be able to:
- Facilitate a basic mediation session.
- Describe the key characteristics of different communication skills utilized in the mediation process.
- Identify conflict resolution styles.
- Describe the key characteristics of applying ethical mediator conduct.
- Demonstrate active listening skills.
Students are required to complete the Mediation Skills Training course, and practicum within 90 days after training (3 observations and 4 co-mediations) to earn the Certificate of Completion in the Mediation Skills Program.
About the Neighborhood Justice Center: The NJC was created in 1991 to provide dispute resolution for Clark County residents, businesses, and organizations. The NJC’s role is set out in the Nevada Revised Statues and includes the provision of mediation and conflict resolution services, information and referral, and training as core responsibilities. It is a division of the Justice Court, Las Vegas Township. In addition to general mediation services, the NJC conducts court-mandated Small Claim mediations, Victim Offender Mediation (VOM) for juvenile offenders and their victims, and Conflict Intervention Teams (CIT), which provides a team of mediators to stabilize volatile situations in schools, neighborhoods, workplaces, and/or organizations.
Once you fulfill all certificate program requirements as outlined in the Academic Plan, you may request your certificate.