ABOUT THE PROGRAM
The Customer Experience (CX) Certificate Program guides you through CX best practices, CX project methodologies, strategy formulation and practical CX techniques that can be applied to your own business. Graduates of the program are positioned to help lead their company's CX efforts with the ultimate goal of becoming a customer experience leading company within their marketplace.
Throughout the program, you will build your toolset and develop your own unique, personalized Customer Experience Portfolio.
This is an 8 module, self-paced online course. You will be immersed in practical hands-on projects as you apply principles and techniques to drive CX innovation. You get the opportunity to solve real-world challenges and use practices developed by top companies, while CX experts guide you through every step. A capstone project provides an opportunity to craft a Strategic CX Organizational Plan for your company.
This Program is Perfect For
Individuals or work teams ready to put customers at the center of their business. Receive the latest information on customer experience best practices and use this guided experience to put an actionable plan into place.
What You Will Learn
Be ready to break through silos to bring your team together on behalf of your customers. You will understand how to eliminate barriers and develop a customer-centric innovation mindset. Discover tools that can help you gain customer insights and turn ideas into action.
Your learning is broken into 8 modules:
- Customer Experience (CX) Introduction
- Customer Experience Strategy for Success
- Your Customers, Their Journey
- Accelerate & Improve Decisions with Data
- Customer-focused Innovation
- Principles of Customer Relationship Building
- Customer-first Culture
- Navigating Politics of Change
Your knowledge will coalesce into a personal capstone project that will serve as a Strategic CX Organizational Plan for your company.
To earn the Customer Experience Certificate, you must successfully complete the 8-module Customer Experience course.
Once you fulfill all certificate program requirements as outlined in the Academic Plan, you may request your certificate.